Shipping policy

Shipping Policy

Last updated: 4 march 2025

At La Compostela Clothing Shop, we strive to deliver your orders as quickly and efficiently as possible. Below are our shipping terms and conditions.

1. Processing time

• Orders are processed within 1-2 business days (excluding weekends and holidays).

• If there are delays due to high demand or unforeseen circumstances, we will notify you via email.

2. Shipping rates & delivery times

Shipping costs and estimated delivery times vary depending on your location:

• All delivery times are estimates and not guaranteed. Delays may occur due to customs, weather conditions, or other external factors.

• You will receive a tracking number via email once your order has shipped.

3. Shipping Methods

We use PostNL for reliable and secure delivery.

4. International Shipping

• Customers outside the EU may be subject to import duties, taxes, and customs fees upon delivery. These charges are the buyer’s responsibility and vary by country.

• We are not responsible for delays caused by customs clearance procedures.

5. Lost or Stolen Packages

• If your package is marked as delivered but you have not received it, please check with neighbors or your local post office.

• La Compostela is not responsible for lost, stolen, or misdelivered packages due to incorrect shipping information provided at checkout.

• If your package is lost in transit, contact us at [your contact email], and we will assist in filing a claim with the carrier.

6. Address Changes & Order Modifications

• Changes to your shipping address or order details must be requested within 24 hours of placing the order.

• Once an order has been processed, we cannot modify the shipping details.

7. Returns Due to Failed Delivery

• If a package is returned to us due to an incorrect address, refusal to pay customs fees, or failure to pick up the package, the customer is responsible for additional shipping fees to resend the order.

8. Contact Us

For any questions regarding shipping, please contact us at info@lacompostela.com.